Uonogames Terms and Conditions – Complete Platform Usage Guide

Welcome to uonogames. This Terms and Conditions document ("Terms") governs your use of the uonogames.pro website and all services provided by our platform ("Platform"). By accessing, registering, or using any part of the Platform, you confirm that you have read, understood, and agreed to be bound by all Terms stated herein.

If you disagree with any part of these Terms, you are not permitted to use the UonoGames Platform. Continued use following any changes to these Terms constitutes acceptance of the latest version.

UonoGames reserves the right to modify, add, or remove any part of these Terms at any time without prior notice. However, for material changes — particularly those that significantly affect player rights — we will provide notice via registered email or an in-platform notification at least 7 days before the changes take effect.

To register and use the uonogames Platform, you must meet all of the following requirements:

• Aged 18 years and above on the registration date.
• Registering in your own name with information that is true, accurate, and up to date.
• Not currently prohibited from using online gambling services.
• Not register on behalf of another person or corporate entity without written authorization.
• Agree to provide identity verification documents when requested during the KYC process.

Uonogames conducts KYC (Know Your Customer) verification for all players. You may be asked to submit a copy of your ID card, passport, or other documents to verify your identity before your first withdrawal or when your account activity requires further review.

Account details such as email address and phone number can be updated through the account settings section. However, changes to the registered name require a full KYC re-verification process.

Uonogames supports a wide range of popular deposit methods in Malaysia, including online banking, DuitNow, TNG eWallet, and debit cards. All deposits are processed through secure payment channels protected with 256-bit SSL encryption.

• Minimum deposit limit: RM 20 for most payment methods.
• Daily and monthly deposit limits vary by payment method and VIP tier.
• All deposits must be made using a payment method registered under the name of your uonogames account.
• Deposits from third parties — including family members using their own accounts — are not accepted.
• Deposited funds may only be used for playing on the UonoGames platform and for no other purpose.

Uonogames is not responsible for any fees or charges imposed by your bank or e-wallet provider in relation to deposit transactions. Check with your financial institution if you are unsure about any applicable charges.

Fund withdrawals from your uonogames account are subject to the following conditions, established to protect the security of all players:

• Minimum withdrawal limit: RM 50 per transaction.
• Withdrawals are only processed to the same payment method used for the deposit.
• Players must complete full KYC verification before their first withdrawal is processed.
• Processing time: 1–24 hours for standard accounts; under 15 minutes for Diamond and Elite members.
• Withdrawal of bonus balances that have not met the wagering requirements will be rejected and the bonus will be voided.

Daily withdrawal limits depend on your VIP tier: Silver (RM 5,000), Gold (RM 10,000), Platinum (RM 20,000), Diamond (RM 50,000), and Elite (no limit). These limits may be updated by UonoGames from time to time with notice to affected players.

All bonuses and promotions offered by UonoGames are subject to wagering requirements clearly stated in the terms of each offer. It is the player's responsibility to read and understand these terms before accepting any bonus.

• Welcome bonuses and deposit bonuses are subject to wagering requirements that vary by offer.
• One active bonus at a time unless otherwise stated in the promotion terms.
• Bonuses may not be transferred between accounts or converted to cash without meeting the applicable wagering requirements.
• UonoGames reserves the right to void bonuses if a player is found to have abused the promotions system.
• VIP cashback is calculated based on net weekly losses and credited every Monday.

The uonogames VIP Program consists of five tiers: Silver, Gold, Platinum, Diamond, and Elite. Upgrades happen automatically when the total net wagering reaches the defined threshold. VIP status is reviewed every 30 days. Tier downgrades only occur after 60 consecutive days of inactivity.

All games offered at uonogames use a Random Number Generator (RNG) verified by an independent third-party body. This ensures that the outcome of every game is truly random and cannot be manipulated by any party — including uonogames itself.

Players are responsible for ensuring they understand the rules of each game before playing. The RTP (Return to Player) for each slot game is displayed in the game information. UonoGames does not guarantee wins and all game outcomes are final once confirmed by the system.

For Live Casino games, table rules apply in full and the dealer's decision is final. Any discrepancy between the video display and system records will be resolved based on the more accurate system records.

The following actions are strictly prohibited on the uonogames platform and may result in immediate account closure and forfeiture of all balances:

• Registering or using multiple accounts (multi-accounting).
• Use of automation software, bots, or any tool that provides an unfair advantage.
• Money laundering or use of funds from illegal sources.
• Exploiting technical bugs or system vulnerabilities for personal gain.
• Collusion between players to manipulate game outcomes.
• Any attempt to defraud or manipulate the payment or bonus system.
• Sharing your login credentials with others or allowing third-party access to your account.

UonoGames reserves the right to close or suspend an account at any time for the following reasons:

• Violation of any Terms outlined in this document.
• Recommendations from law enforcement agencies.
• Suspicious activity related to fraud or money laundering.
• Written request from the player themselves to close the account.
• Account inactivity for more than 24 consecutive months.

If your account is closed at your own request, all eligible balances will be returned upon completion of identity verification. In cases of closure due to a terms violation, UonoGames reserves the right to withhold balances pending investigation.

Players may also apply for a temporary account closure (game break) for a period of 24 hours, 7 days, or 30 days via the account settings section. During this period, login access and transactions will be fully blocked.

UonoGames takes the protection of your personal data seriously. The collection, storage, and use of your personal data is carried out in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and our Privacy Policy, available at Privacy Policy page.

We collect your personal data for the following purposes only:

• Identity verification and KYC as required by law.
• Processing deposits, withdrawals, and platform transactions.
• Providing customer support and resolving disputes.
• Maintaining platform security and preventing fraud.
• Sending account-related and promotional communications (with your consent).

The uonogames platform is provided on an "as is" basis. While we strive to ensure the platform operates without interruption at all times, we cannot guarantee that it will be free from technical errors, service disruptions, or unexpected downtime.

Uonogames is not responsible for:

• Losses arising from internet disruptions or connectivity issues on the user's end.
• Losses resulting from fair game outcomes determined by verified RNG.
• Indirect damages, loss of profits, or loss of opportunity.
• Unauthorized use of an account due to the user's negligence in safeguarding their login credentials.

In any case where UonoGames liability arises and is recognised, our maximum liability is limited to the amount deposited by the player within the 30 days preceding the incident.

UonoGames is committed to the principles of responsible gaming. We believe gambling should be entertainment — not a source of stress or financial hardship. All of the following responsible gaming tools are available free of charge to all players:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Betting Limit: Set a maximum amount per bet.
• Loss Limit: Set a net loss limit within a defined period.
• Game Break: Suspend your account for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Request a long-term self-exclusion through customer support.

If you or someone you know is experiencing gambling-related issues, we encourage you to seek help. The UonoGames support team is trained to guide you to appropriate resources with full respect and without prejudice. Read more on the Responsible Gaming ours.

Should any dispute arise regarding the use of the uonogames platform, the following steps must be followed in order:

1. Contact the UonoGames customer support team via live chat or email with clear details of your dispute.
2. Our team will investigate and respond within 5 business days.
3. If you are not satisfied with the initial decision, you may request escalation to a support supervisor.
4. As a last resort, you may refer your case to the regulatory body associated with our platform.

These Terms and Conditions are governed by the applicable laws under the uonogames operating license. Any legal action related to disputes that cannot be resolved through the process above shall be submitted to the jurisdiction specified in that license.

If you have any questions regarding these Terms and Conditions, please contact our team via 24/7 live chat or email at [email protected] and we will be happy to assist.