Introduction & Scope of Privacy Policy
Welcome to the uonogames Privacy Policy. This document transparently explains how uonogames ("we", "our platform") collects, processes, stores, and protects your personal data ("you", "user") when you use our online gaming platform at uonogames.pro.
Uonogames operates as a data controller under the Malaysia Personal Data Protection Act 2010 (PDPA). This means we are fully responsible for how your personal data is handled within our platform.
This Privacy Policy applies to all users of the uonogames platform, including website visitors, registered players, and members of our VIP programme. Continued use of our platform following acceptance of this Privacy Policy means you agree to all terms stated herein.
This Privacy Policy should be read together with Terms & Conditions uonogames to gain a full understanding of your rights and responsibilities as a platform user.
Types of Personal Data We Collect
Uonogames only collects data that is genuinely necessary to provide platform services safely and in accordance with the law. The following are the categories of data we collect:
Identity & KYC Data
- Full name as stated in your official identity document.
- Identity Card number (MyKad) or passport number for foreign users.
- Date of birth for verification of the 18+ age requirement.
- Selfie and identity document images for the KYC process.
Contact Data
- Active email address used during registration.
- Mobile phone number for two-factor authentication.
- Residential address (city and state) for compliance statistical purposes.
Financial & Transaction Data
- Registered payment method details (bank name, partially masked account number).
- Records of all deposits, withdrawals, and account balances.
- Betting history and gaming activity within the platform.
Technical & Usage Data
- IP address and device information (device type, operating system, web browser).
- Session logs including login time, logout time, and session duration.
- Cookie data and similar tracking technologies (see Section 8).
We do not collect credit card numbers directly. All card processing is handled by licensed, PCI-DSS certified third-party payment providers — meaning uonogames never stores your full card number.
How & Why We Use Your Data
Every piece of data collected by uonogames is used on a legitimate and limited basis, restricted to the following purposes:
- Account Management: Create, verify, and securely manage your user account.
- Payment Processing: Process deposits and withdrawals to and from your account accurately and promptly.
- Fraud Prevention: Detect and prevent fraud, money laundering, and multi-account abuse.
- Legal Compliance: Fulfil KYC and AML (Anti-Money Laundering) reporting obligations as required by law.
- Customer Support: Resolve enquiries, complaints, and disputes using accurate account information.
- Platform Upgrades: Analyse usage patterns to improve platform design, performance, and user experience.
- Service Communications: Send transaction notifications, security updates, and account-related information.
- Marketing (With Consent): Send promotional offers and platform updates if you have consented to receive marketing communications.
You may withdraw consent to receive marketing communications at any time via the "Notification Settings" section in your account or by contacting our support team.
Uonogames applies a "data minimization" principle — we only process data that is strictly necessary for the stated purposes. We do not make automated decisions that significantly impact you without human oversight, except for basic security measures such as detecting suspicious login activity.
Data Disclosure to Third Parties
Uonogames does not sell, rent, or trade your personal data to any party. However, in certain limited situations, we may need to share data with specific parties to enable the platform to operate:
- Payment Providers: Financial institutions and e-wallet providers that process your transactions. They only receive the data necessary to complete your payment.
- Game Software Providers: Third-party providers may receive anonymised player IDs for statistical and responsible gambling management purposes.
- IT Service Providers: Companies that assist us with server hosting, cybersecurity, and technical support — bound by strict confidentiality agreements.
- Law Enforcement Agencies: When required by Malaysian law or a valid court order.
- Regulatory Body: To regulatory bodies with jurisdiction over uonogames operations.
Uonogames never sell or disclose your data to advertisers, third-party marketing companies, or any commercial entity unrelated to the operation of our platform.
All third parties working with uonogames are bound by data processing agreements that ensure they handle your information to the same or higher data protection standards that we uphold.
Data Security Measures
The security of your data is uonogames's highest priority. We continuously invest in security infrastructure and industry best practices to keep your data safe at all times:
- Encryption in Transit: All communications between your device and uonogames servers are secured with TLS 1.3 protocol and 256-bit SSL encryption.
- Encryption at Rest: Sensitive data such as passwords is stored using a one-way hashing algorithm that cannot be decrypted.
- Two-Factor Authentication: All accounts are protected with two-factor authentication (2FA) via SMS or an authenticator app.
- 24/7 Monitoring: Our security team continuously monitors platform activity to detect threats and suspicious behaviour.
- Regular Security Audits: Independent security assessments are conducted periodically by third-party cybersecurity firms.
- Access Controls: Access to user data within our internal systems is restricted to staff who require it solely for their designated duties.
While we take all reasonable steps to protect your data, no security system is one hundred percent perfect. You also play a role in your account's security — use a strong password, enable 2FA, and never share your login credentials with anyone.
Data Storage & Retention Period
Uonogames retains your personal data only for as long as necessary to fulfill the original purpose of collection or to meet related legal obligations:
- Active Account Data: Retained for the duration your account is active plus any additional period required by law.
- Financial Records & Transactions: Retained for a minimum of 7 years in accordance with Malaysian financial and tax legal requirements.
- KYC Documents: Retained for 5 years after account closure in accordance with AML requirements.
- Security Logs: Retained for 12 months for security incident investigation purposes.
- Marketing Communications Data: Deleted within 30 days after you withdraw marketing consent.
Once the retention period expires and no legal obligation requires continued storage, your data will be securely deleted from our systems or anonymised for statistical purposes in a way that cannot be traced back to you individually.
All uonogames data is stored on servers located in high-tier data centers with strict physical and digital security standards. Data backups are performed regularly to ensure service continuity.
Your Rights as a User Under PDPA 2010
As a uonogames user based in Malaysia, you have the following rights under the Personal Data Protection Act 2010:
Right to Access
You have the right to obtain a copy of the personal data we hold about you. Requests can be submitted via customer support.
Right to Rectification
If your data is inaccurate or incomplete, you may request a correction through your account settings or our support team.
Right to Erasure
You may request deletion of your data subject to legal compliance requirements that mandate the retention of certain records.
Right to Opt Out of Marketing
You may withdraw marketing consent at any time without affecting your core access to the platform.
Right to Data Portability
You have the right to receive your data in a machine-readable format for transfer to another platform if desired.
Right to Complain
If you believe your privacy rights have been violated, you may file a complaint with the Personal Data Protection Commissioner of Malaysia.
To exercise any of the above rights, contact our data protection team at [email protected]. We will process your request within 14 business days.
Cookies Usage Policy
Uonogames uses cookies and similar tracking technologies to enhance user experience, ensure session security, and analyze platform usage patterns. The following are the types of cookies we use:
| Cookie Types | Purpose | Period | Status |
|---|---|---|---|
| Session Cookies | Maintain your login status and session security while you use the platform. | Until browser is closed | |
| Preference Cookies | Save your preferences such as language, theme, and Game Lobby display settings. | 30 days | |
| Analytics Cookies | Helps us understand how users interact with the platform for continuous improvement. | 90 days | |
| Security Cookies | Detect suspicious activity and protect your account from unauthorised access. | 7 days |
You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect overall platform functionality and you may be unable to log in securely.
Privacy & Child Protection
Uonogames is a platform designed exclusively for adults aged 18 and above. We take child protection very seriously and have multiple mechanisms in place to prevent underage access:
- Mandatory age verification during registration using the declared date of birth.
- KYC verification using official identity documents to confirm player age.
- Immediate closure of any account found to be owned or used by a minor.
- No data collection from individuals known to be under 18 years of age.
If you believe someone under the age of 18 has accessed or registered a uonogames account, please contact our support team immediately. We will investigate and take prompt action.
Uonogames does not intentionally collect any personal information from minors. If we discover that such information has been inadvertently collected, it will be deleted immediately.
Changes to This Privacy Policy
Uonogames reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or how we operate. The latest version of the Privacy Policy is always available on this page with a clearly stated last-updated date.
For material changes — that is, changes that significantly alter how we process your data or reduce your rights — we will notify you via:
- Emailed to your registered address at least 14 days before changes take effect.
- A clear in-platform notice when you log in for the first time after changes are made.
- Update the "Last Updated" date at the top of this document.
Continued use of the uonogames platform after the effective date of any Privacy Policy changes constitutes your acceptance of the updated version. If you disagree with the changes, you have the right to close your account by contacting our support team.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how uonogames handles your personal data, please contact us through the following channels:
- Privacy Email: [email protected] — for specific inquiries relating to data protection and PDPA rights.
- General Support: [email protected] — for general inquiries including account issues.
- Live Chat: Available 24/7 via the in-platform chat icon for immediate response.
Our data protection team will respond to privacy-related requests within 14 business days from the date of receipt. For more complex requests, we will inform you if a longer timeframe is required and explain why.
If you are not satisfied with our response to any privacy-related request, you have the right to file a complaint directly with Malaysia Personal Data Protection Commissioner under PDPA 2010.